DUO · call analysis
saved resultThis is a sample result saved earlier. Click the button and DUO will analyse the call live.
model Gemma 4 analysis cost PLN 0.00097 time 7.4 s tokens 1,525
The customer inquired about the availability and price of the Vela Kombi. The salesperson justified the price with warranty information but failed to secure a specific appointment or contact details.
- Call score
- 3 / 10
- Customer mood
- neutral , then uncertain
- The customer was hesitant about the price and the lack of a concrete meeting time.
- Standard steps
- 3 / 10 done
- 2 partly · 5 skipped
- Agreement with a human
- 9 / 10
Checklist: 10 steps of a sales call
- Greeting and introduction “Kierunek Motors, good afternoon.” The salesperson provided the dealership name but omitted their own name.partly
- Confirming which car it is “It is.” The salesperson confirmed the availability of the Vela Kombi.done
- Needs discovery Never came up in the call. No questions were asked regarding the customer's needs.skipped
- Budget and financing Never came up in the call. The salesperson did not ask about budget or financing options.skipped
- Presenting the offer “Twenty twenty-three, forty-two thousand kilometres, eighty-four nine hundred.” Year, mileage, and price were provided.done
- Handling the objection “The price is fair. It’s been inspected and comes with a one-year warranty.” The salesperson justified the price but did not offer an alternative solution like installments.partly
- Offering a test drive “Sure, a test drive is no problem.” The salesperson agreed to a test drive.done
- A specific appointment Never came up in the call. No specific day or time was agreed upon.skipped
- Contact details Never came up in the call. No contact details were exchanged.skipped
- Summary and goodbye Never came up in the call. The call ended without a recap of the next steps.skipped
Next step
Salesperson: follow up to schedule a specific visit, as soon as possible.
Lead for the CRM
{
"car": "Vela Kombi",
"topic": "availability and price inquiry",
"appointment": "none",
"source": "phone call",
"priority": "medium"
} Evaluation: model vs human rating · agreement 9/10
The human rating was set together with the call script, before the model was ever run. Under each step is the criterion the model gets.
| Step | Model | Human |
|---|---|---|
| Greeting and introduction done: dealership name and the salesperson’s name; the dealership name alone is partly | partly | partly |
| Confirming which car it is the salesperson confirms which car the customer means | done | done |
| Needs discovery asking what the car is for and what matters | skipped | skipped |
| Budget and financing asking about budget, instalments, leasing or a trade-in | skipped | skipped |
| Presenting the offer done: year, mileage and price | done | done |
| Handling the objection done: justifying the price and offering a way forward (e.g. instalments, another car); a justification alone is partly | partly | partly |
| Offering a test drive the salesperson offers or confirms a test drive | done | done |
| A specific appointment done: an agreed day and time for the visit; a vague “sometime this week” is skipped | skipped | skipped |
| Contact details the customer’s name and phone number | skipped | skipped |
| Summary and goodbye done: recapping what was agreed and the next step, then goodbye; a goodbye alone is partly (different) | skipped | partly |
In a real rollout this JSON goes by webhook to n8n and from there to the dealership’s CRM. In this demo the result goes to no CRM.
