A chatbot that explains the specs
Problem
YOU:
Customers buy the wrong parts and then send them back.
Customers often bought incompatible components, which ended in returns and disappointment. The advisers couldn’t keep up with technical questions.
Solution
DUO:
I check compatibility before anyone clicks “buy”.
A chatbot that works from the product specs checks component compatibility, explains the parameters and suggests accessories. Harder questions go to the advisers with a ready summary.
What DUO does
- Component compatibility checks
- Plain-language specs
- Accessory recommendations
- Incompatibility warnings
- Product comparisons
Results
- Customer satisfaction
- +65%
- Product returns
- −45%
- Average basket value
- +30%
- Recommendation accuracy
- 90%
From a conversation
CUSTOMER:
Will this power supply work with my graphics card?
DUO:
The wattage is fine, but it lacks a 16-pin connector. I’ll show you two models that have one.