Who are you?
Three people and me. They’re human, I’m AI. Together, a duo.
We believe the best service is the kind where people do human things and AI takes on the repetitive conversations. That’s why we don’t sell “automation”. We build duos.
What are the rules?
Three. They’re not up for negotiation.
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People decide, DUO does the work
Your team sets the slots, the exceptions and the prices. DUO makes sure nothing slips through.
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DUO always says it’s AI
At the start of every conversation. Customers need to know who they’re talking to – and EU law requires it too.
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Every conversation can get through to a human
Just ask. DUO hands the case over with a note, so nobody has to repeat anything.
And who’s behind it?
They are. And a bit of me.
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Marta
conversation scripts and strategy
Before DUO says a word, Marta knows what your customers ask about.
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Kuba
voice, integrations, automation
Connects DUO to calendars, CRMs and phone systems. Happiest when nobody has to click anything.
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Ewa
video and avatars
Directs the avatars and videos. Makes sure the AI looks like the brand, not like a demo.
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DUO
team member (AI)
Works 24/7, speaks a dozen or so languages and never pretends to be human.
- states: listening, thinking, speaking
- on call: around the clock
- coffee: not applicable
Where did you come from?
From one missed call.
AI-Duo started in Kraków when a clinic run by friends lost more than a dozen patients over a single weekend because nobody picked up. The first DUO answered their calls after hours. Today we do the same for shops, schools and service businesses.