A voice helpdesk for employees
Problem
YOU:
IT spends all day resetting passwords.
The IT team was buried in repetitive questions about procedures, passwords and tools. Waiting for help could take hours.
Solution
DUO:
I reset a password in a minute. Everything else goes to the right person.
A voice assistant that works from the company’s documentation answers questions about procedures, resets passwords and transfers the call to the right team when a person is needed.
What DUO does
- A natural voice in Polish
- Ticketing system integration
- Password resets
- Routing to the right team
- Request analytics
Results
- Less load on IT
- 70%
- Problem-solving speed
- +85%
- Support availability
- 24/7
- Employee satisfaction
- 92%
From a conversation
EMPLOYEE:
My email account is locked.
DUO:
I can see it. A code is on its way to your phone – read it out and I’ll unlock the account.