A technical support chatbot

Client: Developer tools company
Service: Chatbots
Time to launch: 3 weeks

Problem

YOU

Tickets are growing faster than our support team.

Developers needed quick help with tooling problems, and the support team couldn’t keep up with the growing number of tickets.

Solution

DUO

I read the error message and point to the fix in the docs.

A chatbot that draws on the documentation, code samples and common issues analyses error messages and suggests fixes. Unusual cases go to the engineers with the full context.

What DUO does

Code error analysis
Suggested fixes
Implementation examples
Links to the documentation
Many programming languages

Results

Support tickets handled automatically: 80%
Problem-solving speed: +150%
Solution accuracy: 95%
Developer satisfaction: +70%

From a conversation

DEVELOPER

Since the update I get “token expired” on every deploy.

DUO

Version 4 cuts token lifetime to one hour. Add a refresh step – here’s a ready config snippet.

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