An audio FAQ on the website
Problem
YOU:
Nobody reads our FAQ.
Users couldn’t find answers in a long text FAQ. The list of questions was hard to search and put people off.
Solution
DUO:
Ask out loud. I’ll answer in three seconds.
The audio FAQ lets people ask by voice and hear an answer from the service’s knowledge base straight away. Unanswered questions go to the editors.
What DUO does
- Live speech recognition
- Natural spoken answers
- Knowledge base connection
- Multiple languages
- Top-question analytics
Results
- FAQ usage
- +120%
- Fewer support requests
- 75%
- User satisfaction
- +60%
- Average answer time
- 3 s
From a conversation
READER:
How do I change the address my newsletter goes to?
DUO:
In your account settings, under “Notifications”. The link is on your screen now.