After-sales video tips
Problem
YOU:
Customers call because nobody reads the manual.
After buying, customers needed help and instructions. Paper manuals were dull and phone support was expensive.
Solution
DUO:
I show you your exact model on video.
Avatars record video tips tailored to the device bought and the customer’s level. Service requests are still handled by technicians.
What DUO does
- Video guides for the exact model
- Matched to the customer’s level
- Product database connection
- Step-by-step demos
- Viewing stats
Results
- After-sales satisfaction
- +85%
- Fewer service requests
- 70%
- Use of device features
- +40%
- Guides watched to the end
- 90%
From a conversation
CUSTOMER:
How do I set the eco programme on my new dishwasher?
DUO:
Here’s a 40-second video – your exact model, step by step.